Expert Technical Support
Our team of experienced technicians provides comprehensive support for your Pterodactyl panel and game servers. We ensure your systems run smoothly, with minimal downtime and maximum reliability, allowing you to focus on growing your community.
- 24/7 technical support for critical issues
- Regular system updates and security patches
- Proactive monitoring and issue prevention
- Detailed documentation and knowledge base access
Support Services
Round-the-clock support for critical issues affecting your services, ensuring minimal downtime and quick resolution of urgent problems.
A team of Pterodactyl specialists assigned to your account, familiar with your specific setup and requirements for personalized support.
Regular system maintenance, updates, and optimization to keep your panel and servers running at peak performance and security.
Expert help with configuring game servers, plugins, and panel settings to achieve optimal performance and functionality.
Proactive monitoring of your servers for resource usage, performance issues, and potential problems before they impact your users.
Optional end-user support services to help your customers with basic game server management and technical issues.
Support Plans
Basic Support
Essential support for small game server providers and community servers.
- Business hours support (M-F)
- Monthly system updates
- Email ticket support
- Basic server monitoring
Professional Support
Comprehensive support for established game server hosting businesses.
- 24/7 support for critical issues
- Weekly system maintenance
- Priority ticket & phone support
- Advanced server monitoring
- Monthly performance report
Enterprise Support
Premium support package for large-scale hosting providers with complex needs.
- 24/7 dedicated support team
- Continuous system maintenance
- Direct phone & Slack access
- Comprehensive monitoring suite
- Weekly performance reports
- Custom development hours included
Ready for reliable, expert support?
Contact us today to discuss your support and maintenance needs and find the right plan for your business.